Frequently Asked Questions

We’ve compiled answers to the most common questions guests ask to help you prepare for a seamless experience at Cleveland’s premier entertainment venue.

What Time Should I Arrive at Rocket Arena Before My Event?

You should arrive at least 30 to 45 minutes before the event starts so you have plenty of time for parking, security screenings, and finding your seats. For major events like playoff games or sold-out concerts, consider arriving 60 to 90 minutes early to avoid long lines.

Can I Bring My Camera to Events at Rocket Arena?

Small point-and-shoot cameras and smartphones are generally permitted for personal use at most Rocket Arena events. However, professional cameras with detachable lenses are prohibited unless you have media credentials.  

Is Rocket Arena Accessible for Guests With Disabilities?

Yes, Rocket Arena provides comprehensive accessibility services, including wheelchair-accessible seating on all levels, elevator access throughout the venue, and sensory-inclusive programs.